Refund & Revision Policy

Last updated: 11 September 2026

1. Purpose of this policy

This policy explains how revisions, cancellations, payments and refund requests are handled for AhAcademe’s customised writing, editing and document-support services. The confirmed quotation or project brief may include additional terms specific to a project.

2. Project confirmation and payment

A project begins only after the scope, fee, timeline and payment arrangement have been confirmed. Unless otherwise agreed in writing, a 50% upfront payment reserves the project and the remaining balance is due before release of the final editable files. A preview or progress update may be provided before final payment where appropriate.

3. Revisions included within the original scope

A reasonable revision is available when delivered work does not follow the confirmed brief. Revision requests must identify the relevant requirement and normally be submitted within 30 days of delivery.

• Revisions must remain within the agreed purpose, document type, length, source material and instructions.
• Corrections of errors or omissions attributable to AhAcademe are handled without an additional professional fee.
• The number and extent of revisions may be limited by the confirmed quotation or project brief.

4. Changes that are treated as additional work

New instructions, changed objectives, additional sections, substantial new source material, expanded word count or a different audience are not revisions to the original scope. AhAcademe will explain any additional fee and timeline before undertaking that work.

5. Revision timing

The revision timeline depends on the size and complexity of the request and current availability. A timeframe will be confirmed after the request has been reviewed; urgent turnaround is not automatically guaranteed.

6. Cancellations and refunds

Before work begins: If a client cancels before substantive work starts, the upfront payment may be refunded, less any non-recoverable transaction charges or work already expressly authorised.

After work begins: AhAcademe may retain an amount reasonably reflecting work completed and time already committed. Any refund for the undelivered portion is assessed according to the project stage and circumstances.

After delivery: A refund is not normally available merely because a client changes their mind. If the work does not conform to the confirmed brief, AhAcademe will first seek to correct the issue through the revision process.

If AhAcademe cannot deliver: If AhAcademe is unable to complete an agreed service, an appropriate refund will be offered for the undelivered portion.

7. Client-caused delays

A delay or problem caused by missing, inaccurate or late client information does not automatically create a right to a refund. A materially changed deadline or scope may require a revised quote.

8. How to request a revision or refund

Send the request in writing to hello@ahacademe.com. Include the project reference, the issue, the relevant agreed requirement and the outcome requested. We will review the circumstances and respond as reasonably as possible.

9. Rights that cannot be excluded

Nothing in this policy is intended to exclude, restrict or modify any right or remedy that cannot lawfully be excluded under applicable consumer law.