Refund & Revision Policy

Revision Policy
At AhAcademe, we are committed to delivering work that aligns with the original requirements agreed upon before the project begins.

1. Scope of Free Revisions
Free revisions are provided if the delivered work does not reasonably follow the original confirmed instructions, including:
– Agreed scope of work
– Word count
– Formatting style
– Deadline

2. Changes to Requirements
Requests involving new instructions, additional sections, expanded word count, or modified objectives are not considered revisions and may require additional charges.

3. Revision Timeframe
Revision requests must be submitted within 30 days of delivery.
Requests made after 30 days may be treated as a new order.

4. Revision Turnaround Time
Minor revisions typically require 12–24 hours. Larger revisions may require additional time depending on complexity.

Payment Policy
1. Upfront Payment
A 50% upfront payment is required before work begins. This confirms the project and reserves professional time.

2. Final Payment
The remaining 50% balance must be paid before final delivery of the completed document.
To ensure transparency, clients may receive work progress proof (such as screenshots or partial previews) before the final payment is requested.
Final editable files are released only after full payment is received.

Refund Policy
Because all services involve customised professional work, refunds are handled carefully.

1. Before Work Begins
If a client cancels before work starts, a refund of the upfront payment may be issued minus any applicable processing fees.

2. After Work Has Started
Once work has commenced, the upfront payment is non-refundable, as professional time and resources have already been allocated.

3. After Delivery
Refunds are generally not provided after the completed document has been delivered.
If concerns arise, we will first provide reasonable revision opportunities in line with our Revision Policy.

Non-Refundable Situations
Refunds will not be issued in cases involving:
– Change of mind after work has started
– Delay caused by incomplete or incorrect client information
– Failure to review the provided work proofs
– Subjective dissatisfaction when agreed requirements were met

Contact for Revisions or Refunds
All revision or refund requests must be submitted in writing via our official contact channels.

We are committed to fair communication and professional resolution of concerns.